Stress or Distress?
Agenda
TL 9000 - What is it?
What is TL 9000? (cont.)
Why a Telecommunications Specific Standard?
PPT Slide
Who Developed the Standard?
Who Developed the Standard? (cont.)
QuEST Forum (cont.)
TL 9000 Formally Arrived to the World!
Since Then. . .
Impact on Today’s Business
Targets for TL 9000
Key Differences of TL 9000 Over ISO 9001
Where ISO 9000 Does Not Meet Telecommunications Needs
TL 9000’s Differences of Approach Over ISO 9001
TL 9000 Structure
TL 9000 Model
What are Metrics?
Why Metrics?
Metrics Reporting - Data Flow
Metrics Reporting - Data Flow (cont.)
Product Categories
Sample Product Category Definition
Sample Reported Data’s Format
What Does It Mean?
TL 9000 Added Requirements
Major Adders to ISO 9001
Example of Quality System Requirements
Documentation Impact
Documentation Impact (cont)
TL 9000 Administration
TL 9000 Administration (cont.)
Impact of TL 9000 to Company’s Management
Audit Requirements
Level of Effort Required
Timelines
TL 9000 Data Costs
After All This Effort. . .
Future of TL9000
Email: Donna.Thomas@roxtel.com
Home Page: www.roxtel.com