Example of Quality System Requirements
The supplier’s management with executive responsibility shall define and document its policy for quality, including objectives for quality and its commitment to quality. The quality policy shall be relevant to the supplier’s organizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented, and maintained at all levels of the organization.
4.1.1.C.1 Quality Objectives - Objectives for quality shall include targets for the TL 9000 metrics defined in the TL 9000 Quality System Metrics handbook.
C-Note A: Management with executive responsibility should demonstrate their active involvement in long- and short-term quality planning.