Baldrige National
Quality Program
Leadership
1.1 Organizational
Leadership
Describe how senior leaders guide
your organization, including how they review organizational performance.
1.2 Public Responsibility
and Citizenship
Describe how your organization addresses its responsibilities to the public and practices good citizenship.
80
40
120
...examines how your organization’s
senior leaders address values,
directions, and performance
expectations, as well as a focus
on customers and other stakeholders,
empowerment, innovation, and learning.
Also examined is how your organization
addresses its responsibilities to the public
and supports its key communities.