Baldrige National
Quality Program
Process
Management
85
6.1 Product and Service Processes
Describe how your organization manages key processes for product and service design and delivery.
6.2 Business
Processes
Describe how your organization manages its key processes that lead to business growth and success.
6.3 Support Processes
Describe how your organization manages its key processes that support your daily operations and your employees in delivering products and services.
45
25
15
...examines the key aspects of your
organization’s process
management, including customer-focused
design, product
and service delivery, key business, and
support processes.
This Category encompasses all key processes
and all work units.