Baldrige National
Quality Program
Business
Results
450
7.1 Customer-Focused
Results
Summarize your organization’s key customer-focused results, including customer satisfaction and product and service performance results. Segment your results by customer groups and market segments, as appropriate. Include appropriate comparative data.
7.2 Financial and
Market Results
Summarize your organization’s key financial and marketplace performance results by market segments, as appropriate. Include appropriate comparative data.
7.3 Human Resource
Results
Summarize your organization’s key human
resource results,
including employee well-being, satisfaction, and development and work system performance.
Segment your
results to address the diversity of your workforce and the different types and categories of
employees, as appropriate.
Include appropriate comparative data.
7.4 Organizational
Effectiveness Results
Summarize your organization’s key performance results that contribute to the achievement of organizational effectiveness. Include appropriate comparative data.
125
125
80
120
...examines your organization’s performance
and improvement
in key business areas—customer satisfaction,
product and service
performance, financial and marketplace
performance,
human resource results, and operational
performance.
Also examined are performance levels
relative to those of competitors.
