SEAS Center Process Improvement

• Following formal process improvement plan that specifies six measurable goals

  • One goal is to attain full compliance with standard industry benchmarks
    • ISO-9001 Registration
    • CMM Level 3 (as determined by independent Software Capability Evaluation (SCE))
  • Other goals include product quality, productivity, predictability, technology infusion, client satisfaction,

• In May 1997, registered to ISO 9001 standard

• In November 1997, assessed as CMM Level 3 and In November 1998, assessed as CMM Level 5In April 2000, awarded the NASA George M. Low Award

• Records of investment, changes, approach, and impacts were recorded to benefit CSC organizations and share experiences with professional community

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