Return on Investment (ROI) from Process Improvement Efforts
Organizational Value (SEAS) *
- Drove technology and operational enhancements
- Increased focus on achieving organizational goals (began operating as an enterprise)
- Improved communication, teamwork, and understanding and use of organizational processes
- Provided discipline for accelerating improvement programs
- Resulted in updating of policies and processes to address real needs of organization
- Accelerated adoption of technology across organization (e.g., electronic document libraries)
- Fostered pride in achieving one of organizational goals
Business Value
- Major contributor to over $500 M new business (first year)
- Three major 1998-99 program awards driven by adoption of processes/experiences of SEAS
- The corporation competitive position has been enhanced in numerous other offerings
- Provided the first Level 5 Credential for CSC
- Level 5 proven processes on-line for use by all of CSC
* Based on multiple Lessons Learned reports, employee surveys, and assessments by SEAS management staff.