Set Specific Incremental “Gates”
Incremental improvement goals provided essential stimulus to organization
Developers are used to having specific end products (not continuous cyclical activity)
ISO 9000 was used as a “gate” to rally entire organization
- Addresses all activities, not just software
Applying KPAs as the incremental step was unsuccessful
- Lose sight of the organization as an enterprise
- False sense of security (“We passed QA; now we can forget that.”)