Date: June 12, 2002
Page 22
Priority comes from the
difference between importance and performance…
•Givens are as they
should be – maintain them
•Look for those
attributes that are important to Customers
but the you perform poorly – focus improvement
here
•“Steal” resources to work on Opportunities
from Overkills
Given
Overkill
Opportunity
Gripe
Importance
