Date: June 12, 2002
Page 32
The
best practice to link internal and external
quality is the House of Quality…
•Used to progressively translate
customer needs to requirements, characteristics, and down to
specifications at the process-element level
•Imparts traceablility between
customer needs and specifications – useful in
diagnostics and change control
•Reveals the critical-to-quality
requirements
•Points to what and where to
measure
I Referred to as the
“House of Quality” because of its architecture.