22
July 2002
Capability Levels and Generic Practices
Capability levels
—indicate increasing levels of ability to perform,
control and improve
processes
—provide a path to improve the ability of a process to
achieve required goals (i.e., to improve process capability)
—each level represents a major enhancement in process capability
Generic practices (GPs)
—relate to overall process management and
institutionalization
—are staged and organized by capability level
—are additive and build on each other
–e.g. none of them “go away” as capability level
increases