6
July 2002
Capability Level 2
Managing the Process
•Capability Level 2 – Managed: Planned and Tracked
—A managed (planned and tracked) process is a performed (CL1) process that is also managed, and carried out according to a documented plan and process description.
—The plan identifies specific objectives for the process, such as customer satisfaction, cost, schedule, or quality objectives.
—There are adequate resources, skilled practitioners, clear responsibilities, controlled work products, performance measured against the plan, and corrective actions taken including improving the process being performed.