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July 2002
5. Appraisal
(knowing where we are)
•An appraisal is a comparison of an organization’s operations to a model or standard
•Appraisal purposes:
—Initiate - focus, motivate, direct, and/or launch improvement within an organization
—Baseline - determine current status compared to a reference model, baseline or rebaseline
—Track - track process improvement progress, confirm status
—Direct  - identify strengths and weaknesses and areas needing improvement
–basis for action planning
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—An appraisal may also identify/develop process assets