30
July 2002
FAA-iCMM Appraisal Method (FAM) (continued)
•Appraisal types included in FAM:
—Full internal appraisal (formal, robust, method - comes up with official ratings)
—External appraisal (for external evaluation of FAA processes)
—Facilitated discussion (derives description of a compliant, improved process and an implementation plan)
—Document-intensive (examines process documents and work products)
—Questionnaire-based (based on managers’ and practitioners’ perceptions)
—Interview-based (uncovers major issues)