7
July 2002
Capability Level 3 - Organizational
Learning and Improvement
Capability Level 3 –
Defined
A defined process is a managed, planned and tracked (CL2) process that is tailored from the organization’s set of standard processes.
The standard
processes are established to meet business objectives and are based on the organization’s knowledge and experiences.
Measures and
process improvement information are stored
in an organizational repository so that process knowledge is shared across the organization.
The standard
processes and defined processes are improved
and deployed across the organization.