5
July 2002
Capability Levels 0 and 1
Getting Started
•Capability Level 0 – Incomplete
—An incomplete process is either not performed, or only partially performed
•Capability Level 1 – Performed
—A performed process is being carried out, resulting in products and services being provided to a customer.
—Products and services are generally adequate, but quality and efficiency may vary depending on individual knowledge and effort.
—Processes may be ad hoc or occasionally chaotic, but are performed when required.
—Capability to perform is not generally transferable.