9
July 2002
Capability Level 5
Optimizing Performance
•Capability Level 5 – Optimizing
—An optimizing process is a quantitatively managed (CL4) process that is changed and adapted to meet relevant current and projected business objectives.
—Changes are introduced to the specific processes that are under statistical control to attempt to shift performance levels to meet ever-stretching target levels set by the organization.
—Changes are through
–removing common causes of variation, or
–introducing new technology