31
July 2002
6. Generic Attributes
(measuring process effectiveness)
•Generic Attributes (GAs) are:
—a new feature introduced in iCMM version 2
—a way of measuring process performance results
•There are 2 GAs:
—Usefulness: the extent to which work products or services provide needed benefits in actual use
—Cost Effectiveness: the extent to which benefits received are worth the resources invested (determined by comparing usefulness to resource efficiency)
•A new appraisal variation to determine Generic Attributes will be piloted and described in next version of the FAM