Method and Tools

• Process Thinking

• Process Variation

• Facts, Figures, Data

• Critical Few Drivers

  • Customer Satisfaction, DPM, COPQ, Cycle Time

• Define-Measure-Analyze-Improve-Control

• 8 Key Tools

  • Process Map, C&E Matrix, Gage R&R, Capability Analysis, Multi-Vari Studies/Hypothesis Testing, FMEA, DOE, SPC/Control Plans

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