PPT Slide

Quality Management Principles

• Principle 1 — Customer-focused organization

• Principle 2 — Leadership

• Principle 3 — Involvement of people

• Principle 4 — Process approach

• Principle 5 — System approach to management

• Principle 6 — Continual improvement

• Principle 7 — Factual approach to decision making

• Principle 8 — Mutually beneficial supplier relationships

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