Mobil - Quality Feedback

• Customer Complaints

  • 800 Number
  • Database
    • Symptoms
    • Causes
  • 1 Complaint per 20 Million Gallons Sold

• Quality Incidents

  • Investigate
  • Identify and Implement Improvements

• Quality Monitoring

• Balanced Scorecard - Fuel Quality Index

Previous slide

Next slide

Back to first slide

View graphic version