ASQ Section 0511 February 2017 Meeting Announcement

Wednesday, 8 February 2017

updated Olive Garden, Tysons Corner

updated 8133 Leesburg Pike, Vienna, VA 22182

updated Directions to the Olive Garden in Tysons Corner

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Your Organization's Quality Management System is OK. Now What?

Mike Novak, ASQ – Senior Member, CQE, CQM/OE; The Open Group – Certified Enterprise Architect; Director of Quality, EA Principals, Inc., Alexandria, VA

Michael Novak

Short Narrative/Description:

Speaker Background:

Michael J. Novak is Director of Quality at EA Principals, Inc., a global training and consulting firm. He is a retired U.S. Naval Officer and retired Federal Employee. His military career included service aboard ships of the Pacific Fleet; management of Equal Opportunity and Race Relations programs, intercultural relations/overseas diplomacy programs, shipboard training programs, and defense logistics. His significant duties included three command tours, service as an interpreter (Japanese-English) for the Director of Naval Intelligence, and staff action officer for the Deputy Chief of Naval Operations, Logistics, in the Pentagon. His extensive career in government included positions with the Internal Revenue Service Office of Procurement, the IRS Office of Research, Department of the Treasury Office of Strategic Planning and Evaluation, the IRS Office of the National Director of Quality, and the Defense Logistics Agency Executive Directorate of Quality Assurance. His significant duties have included drafting the Treasury Department Strategic Plan; serving on task groups chartered by Vice President Gore’s National Partnership for Reinventing Government; and developing and implementing Defense Department procurement policy.

Mr. Novak is a specialist in Organizational Performance Assessment and Improvement, particularly within the context of the Baldrige Criteria for Performance Excellence. His experience with the Baldrige Criteria and methodology began in 1994 as an Examiner with the President’s Quality Award. Subsequently, he has served as Examiner, Team leader, Scorebook Editor, Team Mentor, and Judge in numerous Baldrige-based programs, and was a four-time Examiner with the Baldrige National Quality Award Program. He has been an internal and external consultant to organizations implementing the Baldrige method or applying for Baldrige-based awards. From 2009 to 2015, he was Executive Director of the Maryland Performance Excellence Awards program, a state-level Baldrige-based organizational excellence recognition program.

Mr. Novak has authored or co-authored five books and published nearly 100 professional papers, articles, and reviews, and has delivered over 80 presentations to industry, government, and professional audiences. He has been guest lecturer at colleges and universities including the University of Denver, Harrisburg University of Science and Technology, and the Johns Hopkins University Graduate Division of Business and Management, and serves as a Facilitator for the U.S. Naval Academy Capstone Seminar in Moral Leadership. He has been interviewed on Federal News Radio, and has been featured in periodicals such as Talent Management, Federal Computer Week, and Government Leader. His writings have appeared in FedTech magazine, PMBoulevard, GOVTek Newsletter, EA Zone Journal, and the Government Transformation Journal.

Mr. Novak is a Past President of the Washington, DC, Chapter of the Knowledge Management Professional Society, and Past Co-Chair of the Federal Knowledge Management Working Group. He has also been Co-Chair of the Government Enterprise Integrators Group research team on Enterprise Risk Management and Co-Chair of the Knowledge and Human Capital Retention Special Interest Group. He is a graduate of the U.S. Naval Academy, the University of Maryland, and the U.S. Naval War College. He is a Senior Member of the American Society for Quality, a Certified Manager of Quality and Organizational Excellence, a Certified Quality Engineer, and a Certified Enterprise Architect.

Mr. Novak is a resident of Dumfries, Virginia. During the warmer months, he lives in a cabin in the woods near Harrietta, Michigan, where he fishes for brook trout, cooks gourmet campfire meals, and dances with beagles.


Dinner Location:

Today, the Olive Garden family of 800+ restaurants is evolving the brand with our customers' favorites in mind. With reinvigorated dishes, a refreshed website, a restructured logo, and remodeling of select restaurants, we aim to make every guest experience feel more like modern Italy.

Keeping with modern-day Italian traditions, we're expanding our menu to provide more choices, variety and better-for-you options. Our food is prepared with fresh ingredients presented simply with a focus on flavor and quality that is uniquely Italian.

We also believe that life is better together and we know everyone is happiest when we're with family. Whether that's family by relation or by choice; traditional, blended or extended; neighbors, coworkers or teams; friends, groups or just "the gang." We love everyone like family. And, at Olive Garden this approach extends beyond our favorite dishes, promoting togetherness in everything we do.


Reservations: Cost for dinner is $25.00 per person if reservations are made by the deadline (the Friday before the meeting), $30 if otherwise. There is no charge to attend for the presentation only. To register with or without dinner please use our on line reservation form which can be used up to the Sunday before the meeting. If you wish to make a reservation after the Sunday before the meeting or your plans change, please contact, and let us know.


5:30pm - 6:30pm Monthly Board Meeting
6:30pm - 7:00pm Registration & Networking
7:00pm - 8:00pm Dinner
8:00pm - 9:00pm Section Business & Presentation

Meetings are open to all ASQ members as well as to the public.

Next Meeting:
Wednesday, 8 March 2017 - PJ Skidoos, Fairfax

Call for Speakers!!!
Would you or someone you know like to speak at a future ASQ meeting? We're always looking for volunteers. Be creative! Exercise your public presentation skills! Earn recertification credits! Get a free dinner! Please contact