ASQ Section 0511 March 2026 Meeting Announcement

Wednesday, 11 March 2026

What Does Trust Have to do with Leadership?

presented by Susan Schall, PHD

Short Description:

Trust is a core competency of leadership needed in today's competitive environment. Many believe it is intangible, unmeasurable and unteachable. Rather, it is a competency that can be understood, learned, and applied; something every leader can improve. This presentation defines trust, its costs and benefits, the three pillars of personal, relational and organizational trust, and the 13 corresponding behaviors that build high trust. The relationships between trust and the work of leaders are explored to demonstrate that trust has everything to do with leadership.

Speaker Background

Susan Schall is an engineer and executive who is the founder and operations leader of SOS Consulting LLC. Set on her path at an early age, Dr. Schall earned a Bachelor of Science in mathematics from the State University of New York. She followed up this degree with a BS and an MS in industrial engineering from Pennsylvania State University. In 1988, Dr. Schall received a PhD in industrial engineering from the same institution. Dr. Schall founded SOS Consulting LLC in 2004, and brought to this venture her long line of experience in technical and management positions in manufacturing. Since 1992, Dr. Schall has volunteered for ABET Inc., a non-governmental organization that accredits post-secondary education programs in applied and natural science, computing, engineering and engineering technology, including serving on the Engineering Accreditation Commission (EAC) Board. As the first ABET Adjunct Training Director, she transformed volunteer training. She has also served in roles as the president of the Pennsylvania State University College of Engineering Alumni Society and the Pennsylvania State Industrial Engineering Industrial Advisory Council. She has provided her services as a member of the board of examiners of the Malcolm Baldrige National Quality Award team on two occasions. Dr. Schall has also been a lay leader and lay servant of the Front Royal United Methodist Church in Virginia.

Webinar Link / Meeting Instructions:

7:00pm — 8:30pm – Section Meeting Information
Joining by a direct link:
Meeting link: https://asq.webex.com/asq/j.php?MTID=md7b51d35a3b8efcb35d04e7efb115ad1
Joining by meeting information (requires entering the password):
Web address: https://asq.webex.com/asq
Meeting number: 2556 788 1959
Password: MnNJGYiP686
Joining by phone (you will have to identify yourself by name when you have joined):
Phone number: 1-408-792-6300 Call-in number (US/Canada)
Access code: 2556 788 1959

6:00pm — 7:00pm – Section Leadership Committee meeting
Joining by a direct link:
Meeting link: https://asq.webex.com/asq/j.php?MTID=mf9eacfe383eb679d2189a2bc3466debf
Joining by meeting information (requires entering the password):
Web address: https://asq.webex.com/asq
Meeting number: 2558 731 5440
Password: vcXvNJjF372
Joining by phone (you will have to identify yourself by name when you have joined):
Phone number: 1-408-792-6300 Call-in number (US/Canada)
Access code: 2558 731 5440

Reservations:

There is no charge to attend. To register, please use our on line reservation form which can be used up to the day of the meeting. If your plans change, please contact dba26@asq0511.org, and let us know.