PPT Slide

SCE

ISO 9001 Assessment

Differences Found in CMMand ISO Registration (continued)

What is your “goal”?

What is your business?

Similar to our “Process Engineers” role

Focus is on the nature of business and goals of the organization

Significant differences in level of detail and general approach of audit teams

Sampling of information and heavy reliance on verbal input. Focus on “big items” (plan controlled documents, “QMS”)

80 to 100 staff hours

Limited need for general staff to understand details of ISO

Show me basic policies, procedures, processes

Similar to our auditor role

Focus is on interpretation of the CMM model description (“by the book”)

Strong emphasis on consistency of interpretation (of CMM) and focus of any SCE team

Rigorous detail in assuring validity (according to model) of results and significant effort in cross-checking evidence for all activities

650 to 700 staff hours

Extremely valuable to have core team who are experts in CMM

Assessor initial focus

Assessor approach to evaluation

Use of the “benchmark”

Consistency of “audit” teams

Verification of “Findings”

Effort by auditors to assess all “elements” (18 KPAs-20 Elements)

Need for expertise in “Benchmark” (by auditees)