Experiences from the 4-Year Effort

• What was the cost?

  • Of attaining “process maturity”

• What was the ROI?

  • Benefits to business and organization
  • What impact does maturity have on software cost, quality, manageability

• Which activities were hardest, easiest, most beneficial, and least beneficial?

• What would I tell another organization to do and not to do?

  • 7 lessons learned

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